Thank you for shopping at Houseparty! We strive to provide the best shipping experience for our customers. Here are the details of our shipping policy:
Processing Time
We will check the order information before shipment to ensure that your product is delivered to you accurately and intact. This involves confirming your contact and delivery information, conducting quality checks, and packing. Once packed, the order is handed over to the shipping company. It takes us 5-7 days to process your order.
Shipping Rates and Estimates
Shipping FeeShipping costs vary for orders based on selected items, address, and shipping method. Specific fees will be shown at checkout.
Shipping Time
Shipping Time
Standard Shipping: 18-23 business days
Shipping: 5-12 business days
● U.S. shipping areas do not include Alaska, Hawaii, overseas military installations, or Puerto Rico.
● Remote areas require 25-30 business days to deliver
● If we are unable to deliver to your location, please contact us at service@house-party.cn and we'll be happy to assist you.
● U.S. shipping areas do not include Alaska, Hawaii, overseas military installations, or Puerto Rico.
● Remote areas require 25-30 business days to deliver
● If we are unable to deliver to your location, please contact us at service@house-party.cn and we'll be happy to assist you.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier’s website.
Shipping Delays
While we strive to deliver your order within the estimated timeframes, please note that unforeseen circumstances such as weather conditions, carrier delays, or customs processing may cause delays. We appreciate your patience and understanding.
Factors Affecting Delivery:
Inventory availability, processing capacity, and unforeseen events like strikes or natural disasters. We will inform you of any delays.
We Are Not Liable For Delays Caused By:
● Changes to contact information or delivery address after placing the order.
● Changes to product specifications (eg: color, size) after placing the order.
● Missing the first delivery attempt within the Estimated Delivery Date, arranging a pick-up, or invalid addresses.
Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer service team at iceyhwang@foxmail.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.
Contact Us
If you have any questions or concerns about our shipping policy, please feel free to contact us at service@house-party.cn Our customer service team is here to help!
